At Viviana Rambles, customer satisfaction is important to us. If you are not happy with your purchase, please review our return policy below.

1. Returns & Refunds

  • You can request a return within 7 days of receiving the product.

  • The item must be unused, in its original packaging, and in resellable condition.

  • Refunds are issued only if the product is defective or incorrect.

2. How to Request a Return

  • Contact us at [email protected] with your order details and reason for return.

  • Our team will review your request and provide return instructions.

  • Once we receive and inspect the returned product, we will process your refund (if applicable).

3. Refund Method

Since we only accept Cash on Delivery (COD) payments, refunds will be processed as store credit or exchange only. only cash refunds are available.

4. Non-Returnable Items

  • Used or damaged products (unless defective upon arrival)

  • Items not in their original condition

  • Clearance or final sale items

For further assistance, contact us at [email protected].